Privacy policy

Last Updated: April 7, 2023

Our Privacy Philosophy

Sun & Snow, Inc., (collectively “Sun & Snow”, “we”, “us”, “our”) is committed to protecting the privacy of our customers and site visitors. This Privacy Policy explains how we collect, use and disclose information about you when you access and use our websites, mobile applications and other online products and services (collectively, “Services”), or when you otherwise interact with us, such as in our stores or through our customer support channels  The Policy also sets out how you can make a request  to exercise any rights regarding this information.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. We collect information when, for example, you create an online account with us, sign up for notifications or updates, subscribe to our newsletter, purchase or rent from us, enter contests, participate in promotions and events we sponsor or otherwise provide us information about yourself. The type of information we may collect includes your name, postal address, e-mail address, phone number, social media username(s), and any information you may share about your interests and preferences.

Transaction information. The information we may collect includes account information as well as your credit card information and transaction history. If you make a purchase, we work with a third-party payment processor to collect and process your payment information.

Promotional and event information. We may collect information related to Sun & Snow demos, events and sponsored trips including, health & fitness information, activity proficiency, dietary requirements, gender, social handles, and emergency contact information among other things.

Personal and professional information. We may collect information related to a job application including resume information, past work history, contact information, references, and any other information you choose to provide in your application.

User Content. We may collect other information or content you provide to us, such as when you review products, participate in surveys, or provide feedback via care or the website.
 

Information We Collect Automatically

We may also automatically collect information about you when you access or use our Services. Automatically collected data may include:

Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.

Device and Usage Information: We collect information about how you access and use our Services, including information about the device and network you use, such as browser type, access date, access time, IP address, hardware type/model, unique device identifiers, mobile network, app version, operating system and browsing history. For further information regarding these collection practices, please see our “Internet Technologies Used” and “Third Party Advertising, Analytics, and Services” sections below. 

Location Information: In accordance with your device permissions, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time.

Information Collected by Cookies and Similar Tracking Technologies: In addition, we (and those who perform work for us) may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with our Services, including information about your browsing and purchase behavior on our website and other interaction with our Services. A cookie is a tiny element of data that our site sends to a user’s browser, which may then be stored on the user’s hard drive or in device memory so that we can recognize the user’s computer or device when they return. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness.. Most web browsers are set to accept cookies by default, but you can change your browser settings to notify you when you receive a cookie or to remove or reject certain cookies. However, if you decide not to accept cookies from our site, you may not be able to take advantage of all the site features.

Information We Collect from Other Sources

We obtain information from other sources. For example, we may collect information from advertising networks, fraud prevention service providers, data analytics providers and social media networks.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

Use of Information

The information we collect is used to process your requests or transactions and to provide you with the Services. We may also use the information we collect to:

• Provide, maintain, improve, and develop new products and services, including to debug and repair errors in our Services;
• Personalize your experience with us;
• Send you technical notices, security alerts, support messages and other transactional or relationship messages. For example, we may send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance;
• Communicate with you about products, services, and events offered by Sun & Snow and others and provide news and information that we think will interest you;
• Monitor and analyze trends, usage, and activities in connection with our products and services;
• Personalize the advertisements you see on third-party platforms and websites (for more information, see the Third Party Advertising, Analytics and Services section below);
• Personalize the advertisements you see when you use our Services based on information provided by our advertising partners;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Sun & Snow and others;
• Comply with our legal and financial obligations;
• Create de-identified, anonymized or aggregated information; and
• Carry out any other purpose described to you at the time the information was collected.

If you prefer not to receive marketing communications from us, we make it easy for you to let us know. You can contact us at any time to request an update to your personal information on file or modify our use of it.

We store and process information on computer servers located in the United States.

Disclosure of Information

We disclose personal information in the following circumstances or as otherwise described in this policy:

• We disclose personal information to vendors, service providers, contractors and consultants that access personal information to perform work for us, such as companies that assist us with web hosting, payment processing, fraud prevention, customer service, advertising, and marketing services. We may provide to third party service providers certain information that is necessary to fulfill an order you have placed with us. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier, and if you pay by a credit or debit card, your card number and sales transaction information are passed on to the card processor and/or issuer (including their service providers such as fraud verification services).
• If you provide a product review or otherwise share content on our Services, we disclose this information publicly and to other users of our Services.
• If you choose to use integrations we offer on our Services, such as sharing your location through our Google Maps integration, we may disclose certain information with the integration partners.
• We disclose personal information with third parties for their own services and marketing purposes in accordance with applicable law.
• We disclose personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• Personal information is disclosed between and among Sun & Snow and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.
• We disclose personal information with your consent or at your direction.
• We also disclose aggregated or de-identified information that cannot reasonably be used to identify you.

When you participate in the interactive areas of our Services, such as chat rooms, forums, message boards or news groups (if any), certain information about you may be displayed publicly on our Services and on third party sites, such as your photos, posts, and other information you choose to provide in your profile or during that session. We do not routinely monitor or retain logs or copies of these interactive areas, if any, that may be available on our Services. However, you should be aware that your use and disclosure of any information in these areas is governed by our Terms of Use.

We may also provide access to data that includes your personal information as an asset in connection with the contemplated or actual financing, securitization, insuring, merger, sale (including transfers made as part of insolvency or bankruptcy proceedings) or other encumbrance, divestiture or disposal of all or part of our business or assets, including for the purposes of determining whether to proceed with the transaction or fulfilling any records or other reporting requirements to relevant third parties. In the event of any actual transaction involving transfer of ownership or encumbrance, your personal information, among other things, may be transferred as part of the transaction.

We also may disclose your information when you specifically ask or authorize us to do so. As Required by Law. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.

Social Media Sharing Features

The Services may offer social sharing features or other integrated tools, which let you share actions you take on the Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party providers of the social sharing features you select. Your use of any social sharing features offered by the Services is governed by our Terms of Use and this Privacy Policy. For more information about the purpose and scope of data collection and processing in connection with third-party social sharing platforms, please visit the third-party providers’ privacy policies.

Children's Privacy

We are very sensitive to the issue of children’s privacy. Our Services are neither developed for, nor directed at, children under 13 years old. If you believe your child has provided us with personal information or registered with one of our Services and would like to have this information removed, please contact our privacy representative at [email protected] for assistance.

Links from Our Services to Other Websites

Our Services may contain links to third-party owned or operated websites. When you access these external websites, the providers of the websites, which may include product or service vendors and other unrelated parties, may have access to certain information about you. Please be aware that once you have left our Services, we are not responsible for the privacy practices or the content of any websites that we do not control directly and the collection, use and disclosure of information about you by these entities will be subject to the privacy policies applicable at those other websites.

Your Choices

Internet Technologies Used. Cookies, web beacons and other relevant Internet technologies are used on our Services to allow us to accomplish the uses set out in this Privacy Policy as well as to deliver Service messaging and to keep track of your information. These small pieces of program code or “files” reside on your computer hard drive and browser and can be removed. If you desire to remove the technologies you may do so, but this may render our Services unusable to you. You can opt out of cookies or the other Internet technologies used by disabling these features in your browser program. Consult your browser’s “Help” menu for assistance in changing cookie settings or removing cookie files.

Account Information. You may update and correct certain account information at any time by logging into your online account, emailing [email protected], or otherwise contacting us at the address provided under the “Contact Us” section below.

Promotional Communications. You may opt out of receiving promotional emails and text messages from Sun & Snow by following the instructions in those communications or by emailing Sun & Snow customer care [email protected]. If you opt out of receiving promotional communications, we may still send you non-promotional (i.e., transactional) emails that, for example, relate to your purchases, your account, or our ongoing business relations.

Location Information. You also have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device, or by following the standard uninstall process and removing all Sun & Snow applications, if any, from your mobile device.