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SHIPPING & RETURNS
Straight answers. No fine-print scavenger hunt.
Shipping, returns, exchanges and refunds for orders from Sun & Snow.
SHIPPING
U.S. addresses only
RETURNS
30 days from shipment
REFUNDS
3 to 5 business days
NEED HELP?
Real people. Call or email us.
SHIPPING
Getting your order to you.
Sun & Snow ships to U.S. addresses using USPS, UPS and FedEx. Available rates and estimated delivery dates are shown at checkout.
01
Rates
Shipping rates are calculated at checkout based on package weight, destination and shipping method.
02
Delivery & tracking
Delivery time varies by destination and service. We will email you a tracking link as soon as your order ships.
03
Signature requests
Most shipments do not require a signature. If you would like signature-required delivery, contact us before your order ships.
INTERNATIONAL ORDERS
We ship to U.S. addresses only.
International customers may choose to use a third-party package forwarding service.
Once an order is delivered to the address provided at checkout, Sun & Snow and the shipping carrier are not responsible for loss or damage that occurs after delivery to a package forwarder.
RETURN POLICY
Need to send something back?
Eligible items may be returned within 30 days of the shipment date.
ELIGIBLE RETURNS
What can be returned
- Returned within 30 days of the shipment date
- Unused and in the same condition received
- Original packaging included
- Proof of purchase required
FINAL SALE / NON-RETURNABLE
What cannot be returned
- Gift cards
- Customized items
- Team swim suits
- Grab bag suits
- Items discounted 50% or more
- Eyewear, including sunglasses and snow goggles
- Helmets
START A RETURN
Three simple steps.
01
Start the return.
Use the return link included with your order email.
02
Wait for approval.
Once approved, securely package the item for return shipping.
03
Ship it to Ann Arbor.
Sun & SnowAttn: Returns
300 Jackson Plaza
Ann Arbor, MI 48103
REFUNDS
Once we receive your return.
We will inspect the item and email you. If the return is approved, the refund will be issued to the original payment method within 3 to 5 business days.
EXCHANGES
Need another size or item?
Exchanges depend on product availability. Call (734) 663-9515 or email [email protected].
RETURN SHIPPING
Who pays for shipping?
Customers are responsible for return shipping costs.
Original shipping charges are not refundable.
DAMAGED OR DEFECTIVE
Something wrong with your order?
Contact us right away at (734) 663-9515 or [email protected]. Please include your order number and photos showing the damage or defect.
Shipping information effective October 1, 2025. Return policy effective December 1, 2024.