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Shipping & Returns

Shipping & Returns

Effective October 1, 2025

Simple, reliable shipping

We offer several shipping options based on your delivery address. Add items to your cart and enter your address at checkout for a rate quote and estimated delivery date. Most shipments do not require a signature. If you prefer signature required, contact Customer Care and we will add it before the order ships.

Shipping partners

We ship with trusted carriers to deliver your order on time and in great condition.

  • USPS
  • UPS
  • FedEx

Rates and delivery time

  • Rates are calculated at checkout based on weight, destination, and method.
  • Delivery time varies by location and service. A tracking link will be emailed as soon as your order ships.

International shipping

Sun & Snow ships to U.S. addresses only.

Using package forwarders

Many international customers use third‑party forwarders. Once a package is delivered to the address provided at checkout, Sun & Snow and our carriers are not liable for loss or damage that occurs after delivery.

Questions about shipping

Email [email protected] and we will be happy to help.

Return Policy

Effective December 1, 2024

1. Eligibility for returns

  • Return within 30 days of the shipment date.
  • Items must be unused, in original packaging, and in the same condition received.
  • Proof of purchase required.

2. Non‑returnable items

  • Gift cards
  • Customized items
  • Team swim suits
  • Grab bag suits
  • Items discounted 50% or more
  • Eyewear including sunglasses and snow goggles
  • Helmets

3. How to start a return

  • Use the link in your order email to initiate a return.
  • After approval, pack the item securely and ship to:
SUN & SNOW
Attn: Returns
300 Jackson Plaza
Ann Arbor, MI 48103

4. Refunds

  • We will email you once your return is received and inspected.
  • If approved, refunds are issued to the original payment method within 3 to 5 business days.

5. Exchanges

6. Shipping costs

  • Customers are responsible for return shipping.
  • Original shipping charges are not refundable.

7. Damaged or defective items

If you received a damaged or defective item, contact us right away at (734) 663‑9515 or [email protected] and include photos and your order number.

Need help

Call (734) 663‑9515 or email [email protected].